Get help with your server
We can help with choosing a plan, moving from another host, fixing crashes, configuring plugins or mods, setting up proxies and databases, and handling billing or account questions.
Discord
Ask about plans, server sizing, migrations, partnerships, or anything else before you order. We also post announcements and maintenance updates here.
Join DiscordAccount tickets
Already have a service? Open a private ticket for billing, panel, migration, performance, plugin, mod, proxy, or database help.
Open a ticket[email protected] for non-urgent support. Use [email protected] for sales and partnership questions. Discord or an account ticket is usually faster.
Email supportHelp center
Step-by-step answers for accounts, billing, the game panel, server setup, and common Minecraft hosting problems.
Browse guidesCheck status or choose a channel
The public status page shows node uptime and current incidents. For anything specific to your service, use an account ticket.
Platform status
Uptime and incident history are published on our status page. Check there before opening a ticket if you suspect a platform-wide event.
Where to contact us
- General questions
- Discord
- Existing service
- Account ticket
- Non-urgent support
- Sales & partnerships
- Discord or sales email
Know what you need? Choose a plan
If you are ready to order, compare the plans and pick your region. Provisioning starts automatically after payment.
Automatic provisioning · Monthly billing · Fast support